/* FireLoot — помощник поддержки (чат-виджет). Префикс .fls-, цвета из :root
   основного style.css. ПК: панель в правом нижнем углу; телефон: лист на весь
   экран. Анимации под prefers-reduced-motion. */

.fls { position: fixed; inset: 0; z-index: 140; pointer-events: none; }
.fls:not(.is-open) .fls-panel, .fls:not(.is-open) .fls-backdrop { pointer-events: none; }
.fls[hidden] { display: none; }
.fls-backdrop { position: absolute; inset: 0; background: rgba(7,6,15,0.55); opacity: 0; transition: opacity 200ms ease; pointer-events: none; }
.fls-panel {
  position: absolute; right: 20px; bottom: 20px;
  width: 384px; height: min(640px, calc(100vh - 40px));
  display: flex; flex-direction: column;
  background: var(--bg-1); color: var(--fg);
  border: 1px solid var(--line-2); border-radius: 22px;
  box-shadow: 0 24px 64px rgba(0,0,0,0.55), 0 0 0 1px rgba(138,109,255,0.08);
  overflow: hidden; pointer-events: auto;
  transform: translateY(16px) scale(0.98); opacity: 0;
  transition: transform 220ms cubic-bezier(0.2,0.7,0.2,1), opacity 180ms ease;
}
.fls.is-open .fls-panel { transform: none; opacity: 1; }
/* Затемнение только на телефоне: на ПК панель угловая, клики по странице должны проходить */

/* Шапка */
.fls-head { display: flex; align-items: center; gap: 12px; padding: 14px 14px 12px 16px; border-bottom: 1px solid var(--line); background: linear-gradient(180deg, rgba(138,109,255,0.10), rgba(138,109,255,0)); }
.fls-avatar { width: 40px; height: 40px; border-radius: 13px; display: grid; place-items: center; color: #fff; background: linear-gradient(135deg, var(--fire) 0%, var(--brand) 100%); box-shadow: 0 8px 20px rgba(255,138,61,0.28); flex: none; }
.fls-title { flex: 1; min-width: 0; }
.fls-name { font-family: 'Bricolage Grotesque', 'Manrope', sans-serif; font-weight: 700; font-size: 16px; letter-spacing: -0.01em; }
.fls-status { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--fg-3); margin-top: 2px; }
.fls-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--success); box-shadow: 0 0 0 3px rgba(95,217,164,0.18); }
.fls.is-incident .fls-dot { background: var(--fire); box-shadow: 0 0 0 3px rgba(255,138,61,0.2); }
.fls-iconbtn { width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; color: var(--fg-2); background: rgba(255,255,255,0.05); transition: background var(--tr), color var(--tr); flex: none; }
.fls-iconbtn:hover { background: rgba(255,255,255,0.1); color: var(--fg); }

/* Плашка инцидента */
.fls-incident { display: flex; gap: 10px; align-items: flex-start; padding: 10px 14px; font-size: 12.5px; line-height: 1.45; color: #ffd9b8; background: rgba(255,138,61,0.12); border-bottom: 1px solid rgba(255,138,61,0.25); }
.fls-incident[hidden] { display: none; }
.fls-incident-ico { flex: none; }

/* Лента */
.fls-body { flex: 1; overflow-y: auto; overscroll-behavior: contain; padding: 14px 14px 6px; scroll-behavior: smooth; }
.fls-log { display: flex; flex-direction: column; gap: 8px; }
.fls-msg { max-width: 88%; padding: 10px 13px; border-radius: 16px; font-size: 14px; line-height: 1.5; white-space: pre-line; word-wrap: break-word; animation: flsIn 180ms ease both; }
.fls-msg.bot { align-self: flex-start; background: var(--card); border: 1px solid var(--line); border-bottom-left-radius: 6px; }
.fls-msg.user { align-self: flex-end; background: linear-gradient(135deg, var(--brand) 0%, var(--brand-deep) 100%); color: #fff; border-bottom-right-radius: 6px; }
.fls-msg.system { align-self: center; max-width: 100%; background: transparent; color: var(--fg-4); font-size: 12px; padding: 4px 8px; text-align: center; }
.fls-msg b { font-weight: 700; }
.fls-msg a { color: var(--brand-2); text-decoration: underline; text-underline-offset: 2px; }
.fls-time { display: block; font-size: 10.5px; color: var(--fg-4); margin-top: 4px; }
.fls-msg.user .fls-time { color: rgba(255,255,255,0.85); font-size: 11px; text-align: right; }
@keyframes flsIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

/* Индикатор набора */
.fls-typing { align-self: flex-start; display: inline-flex; gap: 4px; padding: 12px 14px; background: var(--card); border: 1px solid var(--line); border-radius: 16px; border-bottom-left-radius: 6px; }
.fls-typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--fg-3); animation: flsBlink 1s infinite ease-in-out; }
.fls-typing i:nth-child(2) { animation-delay: 0.15s; }
.fls-typing i:nth-child(3) { animation-delay: 0.3s; }
@keyframes flsBlink { 0%, 80%, 100% { opacity: 0.25; transform: translateY(0); } 40% { opacity: 1; transform: translateY(-3px); } }

/* Карточка заказа */
.fls-card { align-self: stretch; background: var(--bg-2); border: 1px solid var(--line-2); border-radius: 16px; padding: 12px 14px; animation: flsIn 200ms ease both; }
.fls-card-row { display: flex; align-items: center; gap: 10px; }
.fls-card-ico { width: 38px; height: 38px; border-radius: 11px; display: grid; place-items: center; font-size: 18px; background: linear-gradient(135deg, var(--brand) 0%, var(--brand-deep) 100%); flex: none; overflow: hidden; }
.fls-card-ico img { width: 100%; height: 100%; object-fit: cover; }
.fls-card-main { flex: 1; min-width: 0; }
.fls-card-name { font-weight: 700; font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.fls-card-sub { font-size: 12px; color: var(--fg-3); margin-top: 1px; font-variant-numeric: tabular-nums; }
.fls-card-sub code { font-family: ui-monospace, monospace; color: var(--fg-2); }
.fls-pill { flex: none; font-size: 11.5px; font-weight: 700; padding: 5px 9px; border-radius: 999px; white-space: nowrap; }
.fls-pill.ok { background: rgba(95,217,164,0.15); color: var(--success); }
.fls-pill.work { background: rgba(255,138,61,0.16); color: var(--fire-2); }
.fls-pill.wait { background: rgba(92,185,255,0.14); color: var(--diamond); }
.fls-pill.refund { background: rgba(186,104,200,0.18); color: #d9a7e6; }
.fls-pill.error { background: rgba(255,82,82,0.14); color: #ff8a8a; }
.fls-pill.work::before { content: ""; display: inline-block; width: 6px; height: 6px; border-radius: 50%; background: currentColor; margin-right: 6px; vertical-align: 1px; animation: flsPulse 1.2s infinite ease-in-out; }
@keyframes flsPulse { 0%, 100% { opacity: 0.35; } 50% { opacity: 1; } }
.fls-timeline { display: flex; flex-wrap: wrap; gap: 4px 10px; margin-top: 9px; padding-top: 9px; border-top: 1px dashed var(--line); font-size: 11.5px; color: var(--fg-3); }
.fls-timeline span { display: inline-flex; align-items: center; gap: 5px; }
.fls-timeline span::before { content: ""; width: 5px; height: 5px; border-radius: 50%; background: var(--fg-4); }
.fls-timeline span.done::before { background: var(--success); }
.fls-timeline span.now::before { background: var(--fire); }
.fls-card-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.fls-btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 9px 13px; border-radius: 11px; font-size: 13px; font-weight: 700; transition: transform var(--tr), background var(--tr), filter var(--tr); }
.fls-btn:active { transform: scale(0.97); }
.fls-btn.primary { color: #fff; background: linear-gradient(135deg, var(--brand) 0%, var(--brand-deep) 100%); box-shadow: 0 8px 18px rgba(138,109,255,0.28); }
.fls-btn.primary:hover { filter: brightness(1.08); }
.fls-btn.ghost { color: var(--fg); background: rgba(255,255,255,0.05); border: 1px solid var(--line-2); }
.fls-btn.ghost:hover { background: rgba(255,255,255,0.1); }
.fls-btn.tg { color: #fff; background: linear-gradient(135deg, #2aabee 0%, #1f7fc4 100%); box-shadow: 0 8px 18px rgba(42,171,238,0.25); }
.fls-card.is-stale .fls-pill.work::before { animation: none; opacity: 0.45; }
.fls-card.pick { cursor: pointer; transition: border-color var(--tr), background var(--tr), transform var(--tr); }
.fls-card.pick:hover { border-color: rgba(138,109,255,0.55); background: rgba(138,109,255,0.06); transform: translateY(-1px); }
.fls-card.pick:active { transform: scale(0.995); }
.fls-card.pick:focus-visible { outline: 2px solid var(--brand); outline-offset: 2px; }
.fls-card.pick.is-picked { border-color: var(--brand); background: rgba(138,109,255,0.1); }
.fls-pick { display: flex; align-items: center; gap: 6px; margin-top: 10px; font-size: 12px; font-weight: 700; color: var(--brand-2); }
.fls-pick::after { content: "→"; transition: transform var(--tr); }
.fls-card.pick:hover .fls-pick::after { transform: translateX(3px); }
.fls-card.pick.is-picked .fls-pick { color: var(--success); }
.fls-card.pick.is-picked .fls-pick::after { content: "✓"; }
.fls-card.incident { background: rgba(255,138,61,0.10); border-color: rgba(255,138,61,0.28); color: #ffe1c7; font-size: 13.5px; line-height: 1.5; }
.fls-card.escalation { background: rgba(42,171,238,0.08); border-color: rgba(42,171,238,0.28); }
.fls-card-title { font-weight: 700; font-size: 14px; margin-bottom: 6px; }
.fls-card-text { font-size: 13px; line-height: 1.5; color: var(--fg-2); white-space: pre-line; }
.fls-copied { font-size: 11.5px; color: var(--success); margin-top: 6px; }
.fls-copied[hidden] { display: none; }

/* Чипы быстрых ответов */
.fls-chips { display: flex; flex-wrap: wrap; gap: 8px; padding: 6px 14px 8px; }
.fls-chips:empty { display: none; }
.fls-chip { padding: 9px 13px; border-radius: 999px; font-size: 13px; font-weight: 600; color: var(--fg); background: rgba(138,109,255,0.10); border: 1px solid rgba(138,109,255,0.28); transition: background var(--tr), transform var(--tr), border-color var(--tr); animation: flsIn 200ms ease both; }
.fls-chip:hover { background: rgba(138,109,255,0.2); border-color: rgba(138,109,255,0.5); }
.fls-chip:active { transform: scale(0.97); }
.fls-chip.primary { color: #fff; background: linear-gradient(135deg, var(--brand) 0%, var(--brand-deep) 100%); border-color: transparent; }
.fls-chip.danger { border-color: rgba(255,82,82,0.35); background: rgba(255,82,82,0.08); }
.fls-chip.muted { color: var(--fg-2); background: rgba(255,255,255,0.04); border-color: var(--line-2); }

/* Поле ввода */
.fls-composer { display: flex; gap: 8px; padding: 8px 12px 6px; border-top: 1px solid var(--line); background: var(--bg-1); }
.fls-input { flex: 1; min-width: 0; padding: 12px 14px; font-size: 16px; color: var(--fg); background: var(--bg-2); border: 1px solid var(--line-2); border-radius: 14px; transition: border-color var(--tr), box-shadow var(--tr); }
.fls-input:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 4px rgba(138,109,255,0.15); }
.fls-input::placeholder { color: var(--fg-4); }
.fls-send { width: 46px; height: 46px; border-radius: 14px; color: #fff; display: grid; place-items: center; background: linear-gradient(135deg, var(--brand) 0%, var(--brand-deep) 100%); box-shadow: 0 8px 18px rgba(138,109,255,0.3); flex: none; transition: transform var(--tr), filter var(--tr), opacity var(--tr); }
.fls-send:hover { filter: brightness(1.08); }
.fls-send:active { transform: scale(0.95); }
.fls-send[disabled] { opacity: 0.5; cursor: default; }
.fls-hint { font-size: 11px; color: var(--fg-4); text-align: center; padding: 0 12px calc(8px + env(safe-area-inset-bottom, 0px)); }

/* Фаб: точка-пульс при инциденте с затронутым заказом. position у фаба не
   трогаем: он fixed в style.css, и это же даёт контейнер для ::after. */
.support-fab.has-badge::after { content: ""; position: absolute; top: -3px; right: -3px; width: 12px; height: 12px; border-radius: 50%; background: var(--fire); border: 2px solid var(--bg-0); box-shadow: 0 0 0 0 rgba(255,138,61,0.7); animation: flsBadge 1.6s infinite; }
@keyframes flsBadge { 0% { box-shadow: 0 0 0 0 rgba(255,138,61,0.6); } 70% { box-shadow: 0 0 0 9px rgba(255,138,61,0); } 100% { box-shadow: 0 0 0 0 rgba(255,138,61,0); } }
body.fls-open .support-fab { opacity: 0; pointer-events: none; }

/* Телефон: лист на весь экран */
@media (max-width: 600px) {
  .fls-backdrop { pointer-events: auto; }
  .fls.is-open .fls-backdrop { opacity: 1; }
  .fls-panel { right: 0; bottom: 0; left: 0; width: 100%; height: 100vh; height: 100dvh; max-height: 100dvh; border-radius: 0; border: none; transform: translateY(24px); }
  .fls-head { padding-top: calc(12px + env(safe-area-inset-top, 0px)); }
  .fls-msg { max-width: 90%; }
}
@media (max-height: 560px) and (min-width: 601px) {
  .fls-panel { height: calc(100vh - 20px); bottom: 10px; }
}
@media (prefers-reduced-motion: reduce) {
  .fls-panel, .fls-backdrop, .fls-msg, .fls-card, .fls-chip, .fls-pick::after { transition: none; animation: none; }
  .fls-typing i, .fls-pill.work::before, .support-fab.has-badge::after { animation: none; }
}